Frequently Asked Questions

GetCleaners is an Australian-owned cleaning service platform operated by Spec IT Pty Ltd (ABN 70 618 426 618). We connect verified, insured, and trained cleaners with customers who need professional cleaning — whether for homes, offices, real-estate move-outs, Airbnb, aged care, or hospitals.

We currently serve Melbourne and surrounding urban zones of Victoria, with expansion plans across other states in future phases.

• Professionally vetted and police-checked cleaners
• Transparent, fixed-price or hourly options
• Free reschedule option twice per booking
• Real-time booking & tracking dashboard
• Australian-standard eco-friendly products (AS 4351 compliant)
• Dedicated support via WhatsApp or phone
• Optional $25 discount if you provide your own cleaning equipment

You can book directly through our website by choosing your service type, selecting your preferred date and time, and confirming payment. You’ll receive an instant confirmation by email, SMS, or WhatsApp.

Payment is securely processed at the time of booking to reserve your slot. Funds are held in escrow until the service is completed and approved by the client, ensuring both parties are protected.

We accept major debit/credit cards (Visa, Mastercard, Amex) via Stripe-secured gateway. For approved business accounts, we also support invoice payments.

Yes — you can reschedule once for free if requested at least 24 hours before the scheduled start time. Additional reschedules attract a small processing fee based on job type.

Cancellations made before the lock window are fully refundable. Cancellations within the lock window (typically within 24 hours of the job) may incur a cleaner compensation fee, which is deducted from your refund to cover their reserved time.

Yes, all GetCleaners services include 10% GST, shown transparently on your invoice.

We offer:

• Residential Cleaning – regular, one-off, or deep cleans
• Commercial Cleaning – offices, hospitals, aged care, malls
• Bond / End-of-Lease Cleaning – with agent-approved checklists
• Airbnb Turnaround & Real-Estate Cleaning
• Deep Cleaning – optional 30% upgrade fee for deep cleaning on standard packages

Yes, our cleaners come equipped with professional-grade supplies and tools compliant with Australian Standards AS 4351 or equivalent. Clients who provide their own equipment receive a $25 discount.

Completion times depend on your property size and service level booked. Each service has documented cleaning checklists published on our website. Times specified at booking are binding commitments, with a tolerance of ±60 minutes for access or traffic delays.

Absolutely. Every GetCleaners partner passes ID verification, police check, and insurance validation before activation. Cleaners are continually rated after every job as part of our Trust Score system.

Customer satisfaction is our top priority. Please contact us within 24 hours of the service via WhatsApp, phone, or email. We’ll arrange a reclean or partial refund depending on the situation, after verifying through photos or feedback.

After every job, you’ll receive a simple link to rate your cleaner and share feedback. Your review helps maintain high-quality standards and ongoing rewards for cleaners.

Yes. All jobs come with a GetCleaners Satisfaction Guarantee — if the service doesn’t meet our published checklist or quality standards, we will make it right at no additional cost.

Simply register through our Cleaner Sign-Up page, upload your identification, certifications, and police check, and select your preferred work zones and hourly rate. Our onboarding team will verify and activate your account.

• Proof of identity/work-rights
• Police check
• Optional: certifications (infection control, first aid, etc.)

No. Direct dealings with clients outside the GetCleaners platform are strictly prohibited. Breaches may result in termination, financial penalties, or legal action under your contractor agreement.

Payments are released weekly to your nominated bank account after successful job completion and client confirmation. You’ll receive detailed earning statements via your partner dashboard.

Yes, we specialise in contractual cleaning services for hospitals, real-estate agencies, malls, aged-care facilities, and offices. Please contact our Corporate Services team for customised proposals.

Yes. We issue GST-compliant tax invoices, insurance certificates, police checks, and safety documentation upon request.

Yes — all our cleaning agents are non-toxic, biodegradable, and child-safe. We use high-quality cleaning products for all services, including standard packages.

All cleaners are insured, and we follow a fair-claims process. Notify us within 48 hours, and we’ll coordinate assessment and compensation through our insurance partners.

We handle waste in full compliance with local council and environmental regulations, ensuring proper segregation and disposal.

Yes, you can select recurring frequency when booking. Regular clients receive priority slots and discounted rates.

Yes — we have a referral program where you and your friend both receive credits when they book their first clean. Occasional seasonal discounts are also announced via email or social media.

Yes, digital gift cards are available and can be redeemed against any service. Perfect for house-warmings, baby arrivals, or employee rewards.

You can reach our Melbourne-based support team via WhatsApp, phone, or email at support@getcleaners.com.au. Support hours: Monday – Saturday, 8 AM – 6 PM AEST.

Yes — all cleaners under GetCleaners carry public liability insurance, and Spec IT Pty Ltd maintains platform-level insurance for digital operations.

Yes — we follow Department of Health Victoria and Safe Work Australia cleaning protocols, including PPE and disinfection standards.

Every residential clean includes a complimentary light fragrance spray at the end — a small gesture to make your home feel extra fresh and cared for. Please let us know of any allergy beforehand to keep the experience pleasant.